CITIZEN CHARTER

MAHARAJA SUHEL DEV AUTONOMOUS STATE MEDICAL COLLEGE &
MAHARISHI BALARK HOSPITALS, BAHRAICH

1. Introduction

This Citizen Charter aims to provide transparent and efficient healthcare services to the public while ensuring respect, dignity, and compassion to every patient visiting Maharishi Balark Hospitals and its associated medical college facilities.

2. Our Commitment to Citizens

We commit to:

• Provide affordable and accessible healthcare to all.

• Ensure quality medical education based on ethics and professionalism.

• Maintain a patient-centered approach in treatment and care.

• Deliver healthcare without discrimination based on caste, religion, gender, age, or economic status.

• Ensure courteous and respectful behavior from all staff members.

3. Services Offered

The hospital provides 24×7 healthcare services, including:

• Outpatient Department (OPD)

• Inpatient Department (IPD)

• Emergency & Trauma Care

• Operation Theatre Services

• Labor & Delivery Services

• ICU, NICU & Critical Care Units

• Diagnostic Services (Laboratory, X-Ray, Ultrasound, CT Scan, etc.)

• Pharmacy Services

4. Service Timings

(Timings may be updated as per institutional schedule)

5. Patient Rights

Every patient has the right to:

• Receive safe, timely, and quality treatment.

• Be treated with respect, dignity, and privacy.

• Receive complete information about diagnosis and treatment.

• Seek a second medical opinion.

• Confidential handling of medical records.

• Provide feedback and register complaints without fear.

6. Patient Responsibilities

We expect patients and families to:

• Provide accurate medical history and information.

• Follow hospital rules, cleanliness, and safety protocols.

• Respect staff and other patients.

• Use resources responsibly and avoid wastage.

• Cooperate during treatment and follow medical advice.

7. Free / Subsidized Services

As per Government norms:

• Emergency and life-saving care is provided to all without delay.

• Special schemes such as Ayushman Bharat, Janani Suraksha Yojana, and government-funded programs are supported.

• Eligible patients may avail free or subsidized diagnostic and treatment services.

8. Grievance Redressal

For complaints, suggestions, or feedback:

All grievances are addressed promptly and fairly.

9. Transparency & Accountability

The institution is committed to:

• Ethical medical practice

• Professional conduct by faculty, residents, nurses, and staff

• Financial transparency under government regulations

• Quarterly review of hospital performance and services